FAQ
Frequently Asked Questions
Emergency Care
What counts as a dental emergency?
A dental emergency includes a severe or persistent toothache, a knocked-out or broken tooth, uncontrolled bleeding, facial swelling or a suspected abscess, a lost crown or filling causing pain, or a loose or damaged implant. When in doubt, call us — we will help you assess the situation.
What should I do if a tooth gets knocked out?
Handle the tooth by the crown, not the root. Rinse it gently without scrubbing, and try to place it back in its socket if you can. If not, keep it moist in milk or saliva and get to us within 30–60 minutes — quick action gives the best chance of saving the tooth.
Are you really available 24/7?
Yes. Our afterhours emergency line 561-787-7517 is answered day or night, including weekends and holidays. A licensed dentist will review your symptoms and arrange for you to be seen as quickly as possible.
Do you handle implant emergencies?
Yes. Dr. Jackie Johns, DMD has over 30 years of experience in implant dentistry, and loose, damaged, or failing implants are seen urgently. Learn more on our implant repair page.
Fees, Insurance & Payment
How do I book an emergency dental visit?
Call our 24/7 emergency line at 561-787-7517. A licensed dentist reviews your symptoms and contacts you personally with arrival instructions and timing — often the same day. There is no fee to book; you are only charged for the treatment you receive, and all treatment costs are explained before any work begins. See how our emergency process works.
Will I know treatment costs before any work is done?
Yes. Any additional treatment — extractions, prescriptions, X-rays, or procedures — is reviewed with you before being performed, and all costs are disclosed upfront. You approve before we proceed; no surprise billing.
Do you accept insurance?
We accept most PPO insurance plans. We recommend calling our office at 561-710-2011 before scheduling to confirm coverage under your specific policy.
What payment options do you offer?
We accept most major credit cards and cash. We also work with medical financing options including CareCredit and LendingClub to make care accessible and affordable.
Visiting Our Office
Do you treat children?
Yes. We provide gentle, specialized dental care for kids, focused on bright smiles and a positive experience at every visit.
What services do you offer?
We provide General Dentistry, Dental Implants, Dental Crowns & Bridges, Implant Repair — along with cosmetic dentistry, dentures, periodontal treatment, root canal therapy, and emergency care.
Where are you located?
Our office is at 109 John F Kennedy Dr E, Atlantis, FL 33462. Get directions.
How do I book a regular (non-emergency) appointment?
Use the appointment form on our contact page or call us at 561-710-2011 and we will find a time that works for you.
Still Have Questions?
We're happy to answer them
Reach out any time — for emergencies our line is answered 24/7, and for everything else our team will get right back to you.
